The usual format for a workplace mediation – one or two private meetings with the parties individually followed by a joint session, sometimes all on the same day, sometimes over the course of a week – doesn’t suit every situation. On the contrary, in some situations and for some people this format can pose an extra stress and pressure, and can even get in the way of progress.
Conflict Coaching can offer a more appropriate way of working and a more enduring result.
A conflict coach will build up trust and understanding with one party, inviting him or her to investigate the situation from their own point of view, and move on to consider their own patterns, expectations, and responsibility in a dispute. A coach will help a client consider how the dispute might be affecting them and others, and think through and experiment with ways it might be addressed and handled.
Conflict coaching sessions may take place over days or weeks, usually in one or two hour sessions, in person or by Skype/phone. They are goal orientated (in the same way as mediation is) concentrating on resolving the immediate issue and a establishing a more productive handling of conflict in the future.